Broadband and high-speed are interchangeable terms used to refer to the power of the Internet connection you are using.

Installation timing varies by the specific service plan you order. After you sign up for service, you will be contacted by our Scheduling Team for your installation date and time.

Information passes between your computer and the Internet in two directions: upstream and downstream. Information that flows upstream is sent from your computer to the Internet, such as sending e-mail attachments or playing two-way games. Information that flows downstream is from the Internet to your computer, such as surfing the Web or downloading files. Please note that broadband service speeds are an estimate.

Currently 6.3Gb, though this amount is growing daily.

You can choose your own email addresses by just following the simple rule to help you decide.  Each address requires five (5) or more characters and as long as it is not already being used by one of our customers, it is yours.  Once you are ready, you may contact our 24/7 CUSTOMER SERVICE Department for activation of your chosen addresses.  This will be actioned for you immediately.

YES - there is a basic NAT firewall. For customers that require a non-NAT solution, we can offer both a DMZ and static IP option.

Yes. This can be achieved by using a device such as a switch.

Our Customer Service & Technical Support Departments are here twenty four (24) hours each day to assist with any concerns which may arise – we are ready and willing to assist you whenever you need us.

Yes. You may contact our Accounts Department for further information on upgrading.

Monthly bills would be sent to you prior to the due date which is the lst of every month.  For a new customer, your first month's rental and installation fee would have been paid prior to your installation.

Your next billing would then commence from one month after installation date to the end of that month.  Thereafter, your billing will be from the first of every subsequent month.

For example:-
 If you were installed on June 15th, 2007 your initial month in advance payment will cover the period June 15th to July 14th, 2007.  Your next invoice will be pro-rated from July 15th – July 31st (part month) followed by invoice dated August 1st and monthly thereafter.

The following options are available:

Payment through VIA locations at all NLCB outlets in Trinidad and Tobago.

All Bill Express Outlets

 Deposit to our Scotia account: Scotiabank T&T Ltd - Account No. 12011-08

By you authorizing us to deduct your monthly payments from your credit card.  Authorization forms are available at our office and can be emailed to you upon request.

Mailing payments to us at #61 Mucurapo Road, St James.