Please submit applications for the ONE role that you are most suited to. Multiple applications will not be considered. For all positions, please include a covering letter stating why you would be suited to the role that you are applying for. Also include details on what you perceive customer service to be. Include your reasons for seeking further employment and your salary expectations. Applications that do not supply this information will not be considered.

Project Manager

The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

Responsibilities:

• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
• Set and continually manage project expectations with team members and other stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Build, develop, and grow any business relationships vital to the success of the project.

Digital Video Service Support Engineer/Network Operations Engineer

We have a vacancy for a permanent Digital Video Support Engineer in our Network Operations Centre.

Role:

• To monitor, operate and maintain systems and databases within the Network Operations Centre.
• To provide second line technical support and Customer service for all technical issues.

Skills required:

• Understanding of Coxial, Audio and Ethernet Cabling.
• Strong knowledge of system troubleshooting/installation/supporting.
• Excellent customer service skills with a proactive approach to problem solving.
• Good communication skills both written and oral.
• Familiarity with modern digital satellite communications systems.
• Knowledge of networking and IT systems.

Customer Service Representative - Immediate Start

To work on a 4 on 4 off shift pattern, 7am - 7pm or 10am-10pm. Main Job Tasks and Responsibilities include:

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Education: English and Mathematics to GCSE level or equivalent.

Experience: Minimum of 2 years in a similar role / environment.

Key Competencies: Customer service orientation, Interpersonal skills, Communication skills - verbal and written, Listening skills, Problem analysis and problem-solving, Attention to detail and accuracy, Adaptability, Initiative, Stress tolerance

Field based teams wanted x 3

Green Dot is currently seeking teams to carry out service requests at our client locations. We are looking for teams to start immediately.

To be considered for the role you must meet the following requirements:

• Have your own vehicle, capable of carrying a 28ft ladder.
• Able to work 6 days per week.
• Be a 2 person team.
• Suitably experienced within a similar environment.
• Possess excellent customer service skills.
• Prepared to work throughout Trinidad.

All applicants must provide characters of good reference.